Digital agency SEOMAX is a brand, part of the Internet Media Group company based in Plovdiv. It is specialized in providing various online services in order to build a digital presence of the business. SEOMAX can be represented as “The best friend of the brand”.
The goal of SEOMAX is to achieve various business goals such as increasing sales or creating an image through various marketing tools. The agency does not simply design a site or do SEO optimization, but build an individual strategy for its client according to the specific environment of its business.
People connect with us usually when they want to design a quality site, SEO optimization, PPC ad management or social networks.
What is Quality of Service?
Quality is a set of features and properties of the service in terms of its ability to meet predefined requirements. Behind the SEOMAX Digital Agency is a team of specialists in different fields whose goal is with their knowledge and skills to raise online brands.
The quality of a service has a big difference from product quality. While the quality of the product depends solely on its characteristics, a service can be interpreted as a process from the first contact with the potential user to the feedback after. That’s why, if we want to determine whether a business provides quality services, the whole process should be traced. We will look at some of the official criteria and service quality factors.
A person search for something when he needs it. The need is established when he finds out that he has a problem and is looking for a solution. Then users are contacted with the SEOMAX digital agency. It is important to treat the client at the first contact. The brand is courteous and willing to help anyone who looks for advice or help.
It’s no accident that SEOMAX is defined as the best friend of the brands. A friends listen to their problems and needs and actively seek solutions to his problems. This is what the agency does – when it starts a new project, it listens to its partner’s business goals, examines the environment with which it interacts and formulates an individual strategy to realize its business goals. This is one of the basic requirements for service quality-personalization.
2. Understanding the needs
A factor influencing the quality of SEOMAX’s service is understanding the needs of the customer. We ask a lot of questions at our first encounters with partners to identify if he has correctly passed the awareness process.
Everyone needs attention – whether personal or professional. Therefore, while working with partners, SEOMAX always pays attention to the person behind the company.
4. Do everything necessary for the client
One of the key requirements for service quality is to do everything necessary for the customer. They often connect with SEOMAX when they need a site, but this is not the only thing they need to build their company. That’s why the agency offers them SEO optimization that will make their site a leader in search engine or online marketing to popularize their brand and / or build an image. In order to do everything we need for our client, we constantly keep track of new trends that could further help their partners’ business.
In addition to attention and politeness, respect is one of the most important. When communicating with its employees and customers, the digital agency has respect for different cultures, religions and tries not to limit the needs of the surrounding.
6. Customer to be accurately informed
It is important in the tertiary sector that the client be accurately informed. Many business owners have no idea what site optimization means or PPC ads and therefore fall into agencies that will benefit from it. Before the digital upgrading of a business begins SEOMAX wants to make sure that the customer knows what will be done on his site and with what purpose. In addition, in order to be as useful as possible, the agency provides video training as a gift so that customers can administer their sites themselves.
7. Service in real time
Another requirement for service quality is to run in real time. Digital space is not as easily measurable because the results can often not be traced with the naked eye.
The services of the SEOMAX digital agency are as follows:
• Website Design – Creates working image sites that are focused on achieving business goals.
• Making an online store – Makes online stores to sell.
• Website support – We take care of site hackers’ support, update, and protection
• SEO optimization – optimize sites to get to the top positions of search engines when someone searches for and therefore needs this product.
• QA testing – Checks for code errors, design, and site compatibility
• Online Marketing and PPC – Effectively manage online ads on search engines, their partners, and social networks
• Email marketing – SEOMAX creates email campaigns to stimulate the user’s “convert” (the desired user action that makes the marketing campaign)
• Graphic Design – prepares promotional materials such as flyers, catalogs, banners and corporate logos
• SEOMAX effect – managing the overall online presence of the brand
• Coaching services – a kind of consultation for those who want to grow their business online
8. Competence of the team
In addition to understanding customer needs, a factor for a better quality of SEOMAX services is the competence of the team. Website developers have a lot of national awards and years of experience behind them. PPC specialists are certified by Google search engines and Bing for branding on their networks. Our SEO optimization specialists are developing every day for better customer results.
9. Put your customers first
The best friend of brands always puts their customers first. In the Internet, everything changes very quickly, so we respond as quickly as possible to the customer. If it becomes a problem later in the evening, the agency puts its partner in the forefront to avoid any negative consequences.
10. Trust to the customer
Relevant to SEOMAX is customer trust. Before the start of a project, the team always discusses with the partner what they want, including their ideas and how they can be implemented. After completing a project, the agency offers additional services that could help the client to further develop the online presence of their brand.
11. Do not chase profit
An important requirement for the quality of the service is that it does not chase profit at the expense of the customer. We do not take advantage of the client’s lack of knowledge about the value of the service and we take prices into account with the complexity of the given task.
12. The client should not be lied
Golden rule for SEOMAX digital agency is not to lie the client. Today, there are many developers and agencies who earn (tangible and intangible) benefits thanks to customers. This is due to the fact that their clients do not have the necessary knowledge to monitor the process of performing the service – partial SEO optimization, abandoned PPC ads. SEOMAX regularly sends a report on the work done on a weekly or monthly basis so that the customer can be informed about the results achieved. Sometimes clients share what services other agencies do and how they do it. We are ready to give our sincere, positive or negative opinion by advising our partners if necessary.
The last requirement for quality of service that we will be dealing with is the perfectionism. This aspect has two sides. On the one hand, digital services are necessarily accompanied by perfectionism – every single detail, no single step should be missed. In this respect, SEOMAX is a perfectionist. On the other hand, perfectionism can be interpreted as an attempt to offer absolutely all possible services, which is extremely inefficient.
We focus on increasing ROI rather than encouraging our customers to use all of our services.
Teamwork is one of the main factors for the good quality of SEOMAX services. They help each other because each of them has specific skills (web design, SEO optimization, online marketing) and combine them to create successful brands.